Thank you for shopping with UP BILLION LIMITED. As a professional clothing company, we are dedicated to ensuring your apparel products are delivered accurately, in perfect condition, and within the promised timeframe.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation. In case of high order volume, processing time may be slightly extended, and we will promptly notify you if there is any significant delay that affects your delivery.

2. Shipping Rates and Delivery Estimates
Shipping fees for your order will be automatically calculated and displayed at the checkout page based on your shipping address and order weight. For standard shipping, the estimated delivery time is 15 business days. Please note that delivery times are for reference only and may be affected by carrier delays, customs clearance procedures, weather conditions, or logistical disruptions.

3. Shipment Confirmation and Tracking
Once your order is shipped, we will send you a shipment confirmation email containing detailed tracking information. Tracking details usually become available within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress at any time.

4. Address Accuracy and Liability
Please double-check your shipping address for accuracy and completeness during checkout. UP BILLION LIMITED is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional reshipping fees may be required.

5. Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the estimated delivery date. For damaged items, please reach out to us within 48 hours of receipt and provide clear photos of the damaged products and their original packaging. We will review your case promptly and take appropriate measures to resolve the issue.

6. International Shipping and Customs
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an international order.

7. Contact Information
If you have any questions or concerns regarding our shipping policy, please feel free to contact us:
Trade Name: UP BILLION LIMITED
Email: info@upbillionline.shop
Physical Address: REAR 1/F, 91 Chung On Street, Tsuen Wan East, Tsuen Wan, New Territories, Hong Kong